A case study on saving on card payment terminal costs

Posted on by Nic Rutherford & Hilary Nightingale of UK Business Buddy

 

The customer: Eve and Adam Beauty Clinic, St Albans

The concern: Card payment terminal contract costs

The solution: Set-up of new payment provider, installation of new card terminals and cancellation of existing contract

The outcome: 30% savings on costs, equalling £6,000

Eve and Adam Beauty Clinic, St Albans
Sally Shepherd, owner of Eve and Adam Beauty Clinic in St Albans had been with her existing merchant services provider for many years, but had little communication with them. One of the concerns Sally had over her card machine was that there had never been a review of the cost-effectiveness of the solution. She was also concerned that the machine was becoming out-dated.

Sally posted on a local business Facebook group, asking for recommendations to someone who could advise her on card machine contracts.

Several people mentioned Nic Rutherford and tagged him in their comments on Sally’s post, so Nic made arrangements to go and visit the salon and talk through the options.

Upgrading card payment terminals
Nic soon identified that Eve and Adam is one of the busiest salons in St Albans and therefore there was certainly a good prospect of saving Sally money on her card payment costs. The contract Sally was with at the time was expiring, so we could get to work seeing how we could help.

The salon had one card terminal, which did not require any integration with stock control as product sales were dealt with by the staff through a separate process.

Nic found a payment solution that based on the sales volumes at that time, would save the salon over 30% on merchant services costs. This equated to £6,000 over the course of the new contract.

Nic personally installed the new payment terminal, as is standard procedure for any UK Business Buddy customer, and arranged the cancellation of the old contract, saving Sally the time and hassle of having to do it for herself. The new card terminal was an up to date version of the old one that was returned to the contractor, so no training was needed and the changeover was seamless.

Needless to say, Sally was very happy with the service she received and now recommends UK Business Buddy to other independent businesses in the area.

“Nic & the Business Buddy team made making savings such an easy experience. I had started the process a couple of times in the past but it proved to be too complicated. The process with UKBB was very streamlined plus the savings we have made, especially during such unprecedented times, have been so helpful.” https://www.eve-and-adam.com/.

The difference a change can make
The savings made by many of our customers have gone towards;

Professional development
Adding new products or services
Hiring new staff members
Taking time for family.

But the benefits of working with UK Business Buddy don’t end there;

Personal Business Associate to look after your account
Direct access to your Business Associate
Installation of equipment by the same person who advised you on costs
No call centres or lengthy waiting times for assistance
Added value through marketing and lifestyle discounts package.

Become a UK Business Buddy customer
Join the growing number of independent businesses saving money every month through our services and card payment solutions. Call our founder, Nic Rutherford on 0800 0461804 or email hello@ukbusinessbuddy.com and arrange a conversation to discuss your needs and meet your local Business Associate.